Advanced Diploma in Customer Service Management – Awarded by Avanta Academy
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
Part-Time
Full-Time
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Course Overview
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.
Average Teacher to Student Ratio: 1:20
Duration
- 210 hours (No breaks between exams and modules)
- Full-time: 5 days per week (3 hrs per day) / Part-time: 1 Sunday (8 hrs class)
Schedule
Contact us for schedule information.
Modules
- Service Environment Management
- HR Policies and Management
- Team Leadership
- Loss Prevention Management
- Staff Training Management
- Service Recovery Development and Management
- Service Quality Management
- Service Excellence and Innovation
Mode of Assessment
Entry Requirement
- Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions
- Minimum Grade E in any 3 GCE A Levels including English
- Minimum of C5 in any 3 GCE ‘O’ Level subjects including English, or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5) with 8 years working experience; or
- Matured candidates with other relevant certificate qualifications with 5 years of working experience.
All information is correct at the time of publishing. Avanta Academy reserves the right to make changes at any time without notice in its absolute discretion.
Potential Career Opportunities
Graduates may choose to pursue a future (but not limited to) in these departments/industries:
- Custome Service Manager
- Service Support
Lecturers
Mohammed Zaini Bin Rahim (Full-Time)
WSQ Diploma in Food & Beverage Management
UNLV Singapore Ltd
Modules Taught
- Service Environment Management
- HR Policies and Management
- Team Leadership
- Loss Prevention Management
- Staff Training Management
- Service Recovery Development and Management
- Service Quality Management
- Service Excellence and Innovation
