WSQ Certificate Courses
Awarded by Avanta Academy

Overview

Course Reference No.:TGS-2019502764
Course Unit Code: FSS-FBS-5011-1.1

This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.

?mid=&wid=51824&sid=&tid=8549&rid=LOADED&custom1=projects.ifdemo.com&custom2=%2Fs2%2Favanta%2Fadministrator%2Findex.php&custom3=brounelink WSQ Manage Customer Services (SSF) | Avanta Academy?mid=&wid=51824&sid=&tid=8549&rid=FINISHED&custom1=projects.ifdemo WSQ Manage Customer Services (SSF) | Avanta Academy

Programme Duration

  • 27 hours (Classroom Training – 24 hours, Assessment – 3 hours)

?mid=&wid=51824&sid=&tid=8549&rid=LOADED&custom1=projects.ifdemo.com&custom2=%2Fs2%2Favanta%2Fadministrator%2Findex.php&custom3=brounelink WSQ Manage Customer Services (SSF) | Avanta Academy?mid=&wid=51824&sid=&tid=8549&rid=FINISHED&custom1=projects.ifdemo WSQ Manage Customer Services (SSF) | Avanta Academy

Course Schedule

20,21,22,29 Dec 2021

Modules

  • Through our experiential classroom training, learners will learn how to:
  • Establish customer service standards
  • Implement customer service standards
  • Maintain and monitor customer service standards
  • Improve customer service system ?mid=&wid=51824&sid=&tid=8549&rid=LOADED&custom1=projects.ifdemo.com&custom2=%2Fs2%2Favanta%2Fadministrator%2Findex.php&custom3=brounelink WSQ Manage Customer Services (SSF) | Avanta Academy?mid=&wid=51824&sid=&tid=8549&rid=FINISHED&custom1=projects.ifdemo WSQ Manage Customer Services (SSF) | Avanta Academy

Mode of Assessment

  • At the end of the module, learners are required to complete a total of 3 hours of assessment, comprising a written assessment, case studies and role play.

?mid=&wid=51824&sid=&tid=8549&rid=LOADED&custom1=projects.ifdemo.com&custom2=%2Fs2%2Favanta%2Fadministrator%2Findex.php&custom3=brounelink WSQ Manage Customer Services (SSF) | Avanta Academy?mid=&wid=51824&sid=&tid=8549&rid=FINISHED&custom1=projects.ifdemo WSQ Manage Customer Services (SSF) | Avanta Academy

Entry Requirement

  • Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
  • For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course

?mid=&wid=51824&sid=&tid=8549&rid=LOADED&custom1=projects.ifdemo.com&custom2=%2Fs2%2Favanta%2Fadministrator%2Findex.php&custom3=brounelink WSQ Manage Customer Services (SSF) | Avanta Academy?mid=&wid=51824&sid=&tid=8549&rid=FINISHED&custom1=projects.ifdemo WSQ Manage Customer Services (SSF) | Avanta Academy

Information

duration-icon WSQ Manage Customer Services (SSF) | Avanta Academy

27 Hours

fees-icon WSQ Manage Customer Services (SSF) | Avanta Academy

S$ 750

mode_of_delivery-icon WSQ Manage Customer Services (SSF) | Avanta Academy

full-time

funding-icon WSQ Manage Customer Services (SSF) | Avanta Academy

Contact Us

Please feel free to contact us if you need any further information

MAKE AN ENQUIRY