WSQ Manage Customer Services (SSF)

Course Reference No.:TGS-2019502764
Course Unit Code: FSS-FBS-5011-1.1

This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.

• 27 hours (Classroom Training – 24 hours, Assessment – 3 hours)

• Through our experiential classroom training, learners will learn how to:
• Establish customer service standards
• Implement customer service standards
• Maintain and monitor customer service standards
• Improve customer service system

• At the end of the module, learners are required to complete a total of 3 hours of assessment, comprising a written assessment, case studies and role play.

• Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
• For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course