Advanced Diploma in Customer Service Management

The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.

Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.

• 210 hours (No breaks between exams and modules)
• This full-time / part-time programme can be completed within 7 months
• Full-time: 5 days per week (3 hrs per day) / Part-time: 1 Sunday (8 hrs class)

• Service Environment Management
• HR Policies and Management
• Team Leadership
• Loss Prevention Management
• Staff Training Management
• Service Recovery Development and Management
• Service Quality Management
• Service Excellence and Innovation

• Written Exam, Assignment/Projects

• Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions
• Minimum Grade E in any 3 GCE A Levels including English
• Minimum of C5 in any 3 GCE ‘O’ Level subjects including English, or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5) with 8 years working experience; or
• Matured candidates with other relevant certificate qualifications with 5 years of working experience.

All information is correct at the time of publishing. Avanta Academy reserves the right to make changes at any time without notice in its absolute discretion.