Advanced Diploma in Customer Service Management

The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.

Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.

Average Teacher to Student Ratio: 1:20

• 210 hours (No breaks between exams and modules)
• This full-time / part-time programme can be completed within 7 months
• Full-time: 5 days per week (3 hrs per day) / Part-time: 1 Sunday (8 hrs class)

• Service Environment Management
• HR Policies and Management
• Team Leadership
• Loss Prevention Management
• Staff Training Management
• Service Recovery Development and Management
• Service Quality Management
• Service Excellence and Innovation

• Written Exam, Assignment/Projects

• Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions
• Minimum Grade E in any 3 GCE A Levels including English
• Minimum of C5 in any 3 GCE ‘O’ Level subjects including English, or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5) with 8 years working experience; or
• Matured candidates with other relevant certificate qualifications with 5 years of working experience.

All information is correct at the time of publishing. Avanta Academy reserves the right to make changes at any time without notice in its absolute discretion.