Diploma in Customer Service Management
The Diploma in Customer Service Management is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
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Course Overview
The Diploma in Customer Service Management is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
The Hotel and Accommodation Services (HAS) sector is major employer and key pillar in Singapore’s fast growing tourism industry. It supports Singapore’s position as a business hub and fuels growth in related industries such as Retail and especially in Food and Beverage Services.
Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast growing tourism and equip learners with advanced knowledge and skillsets in customer interaction management, customer service management, people engagement skills and techniques amongst others.
Average Teacher to Student Ratio: 1:20
Duration
- 180 hours (No breaks between exams and modules)
- This full-time / part-time programme can be completed within 7 months
- Full-time: 5 days per week (3 hrs per day) / Part-time: 1 Sunday (8 hrs class)
Modules
- Customer Interaction Management
- Performance Management for Hospitality Industry
- Customer Service Management
- Selection and Recruitment Management
- People Engagement Skills and Techniques
- Self-Management Skills and Techniques
Mode of Assessment
Entry Requirement
- Learners must have a minimum of C6 in any 3 GCE ‘O’ Level subjects including English, or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
- For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course
All information is correct at the time of publishing. Avanta Academy reserves the right to make changes at any time without notice in its absolute discretion.
Lecturers
Mohammed Zaini Bin Rahim (Full-Time)
WSQ Diploma in Food & Beverage Management
UNLV Singapore Ltd
Modules Taught
- Purchasing and Receiving Administration
- Performance Management for Hospitality Industry
- Self-Management Skills and Techniques
- Selection and Recruitment Management
- People Engagement Skills and Techniques
- Sales Management and Optimisation
