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WSQ Courses

WSQ Manage Customer Services (SSF)

WSQ Manage Customer Services (SSF)

Awarded by SkillsFuture Singapore

Duration

27 Hours

Fees

S$ 750

Mode

Full-Time

Funding

Available
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Course Overview

Course Reference No.:TGS-2019502764
Course Unit Code: FSS-CEX-4040-1.1
Awarded by SkillsFuture Singapore

This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.

Duration

27 hours (Classroom Training – 24 hours, Assessment – 3 hours)

Modules

Through our experiential classroom training, learners will learn how to:

  • Establish customer service standards
  • Implement customer service standards
  • Maintain and monitor customer service standards
  • Improve customer service system

Mode of Assessment

At the end of the module, learners are required to complete a total of 3 hours of assessment, comprising a written assessment, case studies and role play.

Entry Requirement

  • Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
  • For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course

Funding

SELF-SPONSORED

SkillsFuture Funding (Baseline)
Up to 50% of course fees w.e.f. 1 Jan 2022
All SCs & PRs

Course Fees

S$ 750

Per Month

Grant Amount

S$ 375

-

Payment Amount

S$ 375

Per Month

SkillsFuture Mid-career Enhanced Subsidy
Up to 70% of course fees w.e.f. 1 Jan 2022
SCs & PRs aged ≥ 40 years old

Course Fees

S$ 750

Per Month

Grant Amount

S$ 525

-

Payment Amount

S$ 225

Per Month

SkillsFuture Credit Funding:

  • Offset Payment Amount
  • Singaporeans only >= 25 years

All terms and conditions apply and funding is subjected to SSG’s final approval.
Do note that the training grants disbursement criteria for Self-Sponsored learners are;

  • Trainee has not obtained course fee fundings previously (same course title/course reference code/skills code)
  • Course fees have been fully paid by trainees themselves;
  • Trainee met 75% attendance requirement; and
  • Trainee passed assessments (where applicable)

COMPANY SPONSORED

SME
SkillsFuture Enhanced Training Support for SMEs
Up to 70% of course fees w.e.f. 1 Jan 2022
All SCs & PRs

Course Fees

S$ 750

Per Month

Grant Amount

S$ 525

-

Payment Amount

S$ 225

Per Month

NON-SME
SkillsFuture Funding (Baseline) (NON-SME)
Up to 50% of course fees w.e.f. 1 Jan 2022
All SCs & PRs

Course Fees

S$ 750

Per Month

Grant Amount

S$ 325

-

Payment Amount

S$ 325

Per Month

SkillsFuture Mid-career Enhanced Subsidy (NON-SME)
Up to 70% of course fees w.e.f. 1 Jan 2022
SCs & PRs aged ≥ 40 years old

Course Fees

S$ 750

Per Month

Grant Amount

S$ 525

-

Payment Amount

S$ 225

Per Month

All terms and conditions apply and funding is subjected to SSG’s final approval.

Do note that the training grants disbursement criteria for Company-Sponsored learners are;

  • Trainee has not obtained course fee fundings previously (same course title/course reference code/skills code)
  • Course fees have been fully paid by sponsored company
  • Trainee met 75% attendance requirement
  • Trainee passed assessments (where applicable); and
  • There is employer-employee relationship and CPF contribution for employer-sponsored trainees.