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Course Overview
Course Reference No.:TGS-2019502764
Course Unit Code: FSS-CEX-4040-1.1
Awarded by SkillsFuture Singapore
This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.
Duration
Modules
- Establish customer service standards
- Implement customer service standards
- Maintain and monitor customer service standards
- Improve customer service system
Mode of Assessment
Entry Requirement
- Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
- For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course
Funding
SELF-SPONSORED
SkillsFuture Funding (Baseline)
Up to 50% of course fees w.e.f. 1 Jan 2022
All SCs & PRs
Course Fees
S$ 750
Per MonthGrant Amount
S$ 375
-Payment Amount
S$ 375
Per MonthSkillsFuture Mid-career Enhanced Subsidy
Up to 70% of course fees w.e.f. 1 Jan 2022
SCs & PRs aged ≥ 40 years old
Course Fees
S$ 750
Per MonthGrant Amount
S$ 525
-Payment Amount
S$ 225
Per MonthSkillsFuture Credit Funding:
- Offset Payment Amount
- Singaporeans only >= 25 years
All terms and conditions apply and funding is subjected to SSG’s final approval.
Do note that the training grants disbursement criteria for Self-Sponsored learners are;
- Trainee has not obtained course fee fundings previously (same course title/course reference code/skills code)
- Course fees have been fully paid by trainees themselves;
- Trainee met 75% attendance requirement; and
- Trainee passed assessments (where applicable)
COMPANY SPONSORED
SME
SkillsFuture Enhanced Training Support for SMEs
Up to 70% of course fees w.e.f. 1 Jan 2022
All SCs & PRs
Course Fees
S$ 750
Per MonthGrant Amount
S$ 525
-Payment Amount
S$ 225
Per MonthNON-SME
SkillsFuture Funding (Baseline) (NON-SME)
Up to 50% of course fees w.e.f. 1 Jan 2022
All SCs & PRs
Course Fees
S$ 750
Per MonthGrant Amount
S$ 325
-Payment Amount
S$ 325
Per MonthSkillsFuture Mid-career Enhanced Subsidy (NON-SME)
Up to 70% of course fees w.e.f. 1 Jan 2022
SCs & PRs aged ≥ 40 years old
Course Fees
S$ 750
Per MonthGrant Amount
S$ 525
-Payment Amount
S$ 225
Per MonthAll terms and conditions apply and funding is subjected to SSG’s final approval.
Do note that the training grants disbursement criteria for Company-Sponsored learners are;
- Trainee has not obtained course fee fundings previously (same course title/course reference code/skills code)
- Course fees have been fully paid by sponsored company
- Trainee met 75% attendance requirement
- Trainee passed assessments (where applicable); and
- There is employer-employee relationship and CPF contribution for employer-sponsored trainees.
