Course Description
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
What You’ll Learn?
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.
Average Teacher to Student Ratio: 1:20
- CLAIM WITH UTAP SUPPORT : Union Training Assistance Programme (UTAP): UTAP is a training benefit provided to NTUC Union Members with the objective of encouraging them to upgrade with skills training by minimizing training costs. If you are an NTUC Union Member, you can get 50% funding (capped at $500 per year) under the Union Training Assistance Programme (UTAP). For more information about UTAP, please visit this link.UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount to be paid to training provider first and claimed after end of class by learner.
