Course Description
The Diploma in Customer Service Management is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
What You’ll Learn From This Course
The Diploma in Customer Service Management is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
The Hotel and Accommodation Services (HAS) sector is major employer and key pillar in Singapore’s fast growing tourism industry. It supports Singapore’s position as a business hub and fuels growth in related industries such as Retail and especially in Food and Beverage Services.
Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast growing tourism and equip learners with advanced knowledge and skillsets in customer interaction management, customer service management, people engagement skills and techniques amongst others.
CLAIM WITH UTAP SUPPORT
Union Training Assistance Programme (UTAP): UTAP is a training benefit provided to NTUC Union Members with the objective of encouraging them to upgrade with skills training by minimizing training costs. If you are an NTUC Union Member, you can get 50% funding (capped at $500 per year) under the Union Training Assistance Programme (UTAP). For more information about UTAP, please visit this link.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount to be paid to training provider first and claimed after end of class by learner.
