Diploma in Customer Service Management Course
The Diploma in Customer Service Management Course is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
Part-Time
Full-Time
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Customer Service Course - Course Overview
The Diploma in Customer Service course is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.
The Hotel and Accommodation Services (HAS) sector is major employer and key pillar in Singapore’s fast growing tourism industry. It supports Singapore’s position as a business hub and fuels growth in related industries such as Retail and especially in Food and Beverage Services.
Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast growing tourism and equip learners with advanced knowledge and skillsets in customer interaction management, customer service management, people engagement skills and techniques amongst others.
Average Teacher to Student Ratio: 1:20
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Claim your UTAP here !
SkillsFuture Credit Funding:
- Offset Payment Amount
- Singaporeans only >= 25 years
All terms and conditions apply and funding is subjected to SSG’s final approval.
UTAP Funding:
Limits and Claim Process:
- For NTUC Union Members, UTAP funding is limited to $250 for members aged 39 and below and $500 for those aged 40 and above. The UTAP claim amount is initially paid to the training provider, and after the completion of the class, the learner can claim it back through the NTUC website using the provided invoice. Please note that terms and conditions apply. For further details, visit the UTAP website.
Duration
- 180 hours (No breaks between exams and modules)
- Full-time: 5 days per week (3 hrs per day) / Part-time: 1 Sunday (8 hrs class)
Schedule
Contact us for schedule information.
Customer Service Course - Modules
- Customer Interaction Management
- Performance Management for Hospitality Industry
- Customer Service Management
- Selection and Recruitment Management
- People Engagement Skills and Techniques
- Self-Management Skills and Techniques
Mode of Assessment
Customer Service Course - Entry Requirement
- Learners must have a minimum of C6 in any 3 GCE ‘O’ Level subjects including English, or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
- For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course
All information is correct at the time of publishing. Avanta Academy reserves the right to make changes at any time without notice in its absolute discretion.
Potential Career Opportunities
Graduates may choose to pursue a future (but not limited to) in these departments/industries:
- Custome Service Manager
- Service Support
Lecturers
Mohammed Zaini Bin Rahim (Full-Time)
WSQ Diploma in Food & Beverage Management
UNLV Singapore Ltd
Modules Taught
- Purchasing and Receiving Administration
- Performance Management for Hospitality Industry
- Self-Management Skills and Techniques
- Selection and Recruitment Management
- People Engagement Skills and Techniques
- Sales Management and Optimisation
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