Customer Service Course Singapore – WSQ Manage Customer Services (SSF)
Customer Service Course Singapore: Awarded by SkillsFuture Singapore
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Customer Service Course Singapore - Course Overview
Course Reference No.:TGS-2019502764
Course Unit Code: FSS-CEX-4040-1.1
Awarded by SkillsFuture Singapore
Customer Service Course Singapore: This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.
Join our 3-day Customer Service Course in Singapore to develop essential skills for managing customer service in F&B establishments and enhancing service systems.
Duration
Customer Service Course Singapore - Modules
- Establish customer service standards
- Implement customer service standards
- Maintain and monitor customer service standards
- Improve customer service system
Mode of Assessment
Customer Service Course Singapore - Entry Requirement
- Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
- For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course
Funding
SELF-SPONSORED
SkillsFuture Funding (Baseline)
Up to 50% of course fees w.e.f. 1 Jan 2022
All SCs & PRs
Course Fees
S$ 750
Per MonthGrant Amount
S$ 375
-Payment Amount
S$ 375
Per MonthSkillsFuture Mid-career Enhanced Subsidy
Up to 70% of course fees w.e.f. 1 Jan 2022
SCs & PRs aged ≥ 40 years old
Course Fees
S$ 750
Per MonthGrant Amount
S$ 525
-Payment Amount
S$ 225
Per MonthSkillsFuture Credit Funding:
- Offset Payment Amount
- Singaporeans only >= 25 years
All terms and conditions apply and funding is subjected to SSG’s final approval.
Do note that the training grants disbursement criteria for Self-Sponsored learners are;
- Trainee has not obtained course fee fundings previously (same course title/course reference code/skills code)
- Course fees have been fully paid by trainees themselves;
- Trainee met 75% attendance requirement; and
- Trainee passed assessments (where applicable)
UTAP Funding:
Limits and Claim Process:
- For NTUC Union Members, UTAP funding is limited to $250 for members aged 39 and below and $500 for those aged 40 and above. The UTAP claim amount is initially paid to the training provider, and after the completion of the class, the learner can claim it back through the NTUC website using the provided invoice. Please note that terms and conditions apply. For further details, visit the UTAP website.
COMPANY SPONSORED
SME
SkillsFuture Enhanced Training Support for SMEs
Up to 70% of course fees w.e.f. 1 Jan 2022
All SCs & PRs
Course Fees
S$ 750
Per MonthGrant Amount
S$ 525
-Payment Amount
S$ 225
Per MonthNON-SME
SkillsFuture Funding (Baseline) (NON-SME)
Up to 50% of course fees w.e.f. 1 Jan 2022
All SCs & PRs
Course Fees
S$ 750
Per MonthGrant Amount
S$ 325
-Payment Amount
S$ 325
Per MonthSkillsFuture Mid-career Enhanced Subsidy (NON-SME)
Up to 70% of course fees w.e.f. 1 Jan 2022
SCs & PRs aged ≥ 40 years old
Course Fees
S$ 750
Per MonthGrant Amount
S$ 525
-Payment Amount
S$ 225
Per MonthAll terms and conditions apply and funding is subjected to SSG’s final approval.
Do note that the training grants disbursement criteria for Company-Sponsored learners are;
- Trainee has not obtained course fee fundings previously (same course title/course reference code/skills code)
- Course fees have been fully paid by sponsored company
- Trainee met 75% attendance requirement
- Trainee passed assessments (where applicable); and
- There is employer-employee relationship and CPF contribution for employer-sponsored trainees.
Dont hesitate to contact us to know more about Customer Service Course Singapore.
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